How to Wire a House   How to Wire a House

Customer Service



  Customer Service
  >>  Contact Us >>  Shipping >>  Order Security
  >>  Privacy Policy >>  Pricing >>  Sales Tax
  >>  Cancellation Policy >>  Disclaimer Policy >>  Return Policy
  >>  Coupons >>  Check Order Status >>  Price Match Guarantee
     
  Contact Us
Our store hours are from 9-6pm EST.

Telephone: 631.647.0049

Email: sales@HowToWireaHouse.com

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  Shipping

We make every effort to ship orders as quickly as possible. Most orders are shipped within two business days after they are processed. Orders are processed within 24 hours after they are ordered. A tracking number will be provided upon shipping. Click Here to pay for an extra shipping charge for an existing order.



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  Order Security
This site uses a secure online checkout system which uses the latest encryption technology to ensure that every transaction is secure. All transactions are processed over a Secure Socket Layer (SSL).

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  Privacy Policy

We never rent or sell our customers' data to anyone. We do not provide any information, including e-mail address, to outside parties, except as needed to complete your transaction and deliver your order. If you have ordered from us, we may occasionally update you via email or mail to announce special discounts or new features. If you do not wish to receive email from us, simply follow the instructions to unsubscribe. We use third-party advertising companies to serve ads when you visit certain pages on our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.

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  Pricing
We make every effort to provide the most accurate pricing. However we reserve the right to make corrections, adjustments or changes without notice. If you have ordered an item that is subject to a price increase, we will hold your order and inform you of the increase.

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  Sales Tax
We are required to collect sales tax on all orders shipped to customers located in New York state. The current sales tax rate is 8.625%

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  Cancellation Policy

All items ordered online will be processed within 24 hours. Many orders are processed just minutes after the order is placed. Orders cancelled after they are processed will be subject to a 10% service charge. A 20% restocking fee will be imposed on any order cancelled after it has been processed and shipped. Products that are custom designed, custom built products, and special ordered products are not subject to cancellation.

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  Disclaimer Policy

HowToWireaHouse.com or its affiliates assumes no liability associated with the usage of any products sold. The buyer is responsible for any loss, damage or expenses of any kind arising out of the use or misuse of the purchased product. By placing an order, the buyer acknowledges that he/she has carefully read & studied all policies and signifies agreement them.

Although we have worked hard to make sure that all information and content on our site is correct, we can't guarantee the accuracy of the information contained on this site or provided links to other sites. This would include any answers or comments to users regarding questions that they may have. Many descriptions for most of the products on this website are directly from the manufacture. Therefore we cannot guarantee the accuracy of these descriptions. It is the buyers responsible to make a purchase that is based on the UPC or part number and not the description on our website. Please refer to the manufacture website or manufacture catalog for descriptions.

Doing electrical work incorrectly, as you may know, can kill you and/or others. Therefore it is advised that only a licensed knowledgeable electrician or person supervised thereof perform electrical work at a given location.

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  Return Policy

All our products are shipped brand new and come with full manufactory warranties. We want you to be completely satisfied with your purchase. The following is a guideline for returns.

Defective Returns: You may return defective items to us within 14 days of purchase date for replacement or refund (less shipping charges). After 14 days, the manufacturers warranty will apply. All returns must have an Return Merchandise Authorization Number (RMA#). Please call for a RMA#. It is the buyer's responsibility to return any defective merchandise. We strongly recommend insuring your shipment for the full value of the purchase. We are not responsible for returned merchandise that is lost or damaged in transit.

Non-Defective Returns: You may return non-defective items to us within 14 days of purchase date for replacement or refund (less shipping charges). A re-stocking fee of 20% will apply on returned non-defective items in perfect unused condition. All returns must have an Return Merchandise Authorization Number (RMA#). Please call for a RMA#. It is the buyer's responsibility to return any non-defective merchandise. We strongly recommend insuring your shipment for the full value of the purchase. We are not responsible for returned merchandise that is lost or damaged in transit.

Condition of Return: All returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, and warranty cards (not filled-out) and all accessories. Merchandise that is returned with missing items is subject to a 25% restocking fee.

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  Coupons

If you have a coupon code, please enter the code on our Secure Online Checkout. Please note that only one coupon can be use per order. Also, coupons cannot be used in conjunction with 'On-Sale' products.

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  Check Order Status

To check the status of an order that you submitted, please click on the following Link.

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  Price Match Guarantee

If you are about to make a purchase and discover a lower advertised price offered by a local retail competitor on the same available brand and model, let us know and we'll match that price on the spot.

If your price match request is approved, a coupon code will be sent to the provided email address. During the checkout process, this coupon code can be used to drop the product price to the matched price.

Exclusions: The Price Guarantee does not apply to our competitors' free offers, limited-quantity items, open-box items, used items, clearance items, Outlet Center items, mail-in offers, financing, bundle offers, auction pricing, or pricing errors. The item must be posted on the competitor's website & we must be able to view that price. You must request a price match via e-mail before purchasing a product. No additional sales or discounts can be used with or in addition of a price match. We retain the right to decline any Price match Request. Policy is subject to change without notice.

 

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